HARUNA IDERA ABBAS

Results-driven IT Support Technician
7, alafia street oko oba agege, 100283, Agege, NG.

About

Highly motivated IT Support Technician with 4 years of hands-on experience in delivering high-quality technical support and optimizing IT operations across diverse environments. Proven ability to diagnose and resolve complex technical issues efficiently, enhance user satisfaction, and contribute to business process improvements. Committed to continuous learning and leveraging technology to drive innovative solutions that meet organizational goals.

Work

Flour Mills of Nigeria (FMN)
|

IT Helpdesk Support

Lagos State, Lagos, Nigeria

fixed term

Summary

Provided first-level IT support and managed helpdesk operations to ensure optimal performance and compliance with company standards at Flour Mills of Nigeria.

Highlights

Ensured optimal performance and compliance of IT systems by proactively monitoring related tasks and adhering to company standards.

Contributed to the seamless installation and upgrade of PCs, ensuring 100% system readiness and correct functionality across all systems.

Provided critical support for Active Directory operations, ensuring strict adherence to organizational security and access protocols.

Resolved first-level network issues promptly, reducing downtime and efficiently escalating complex problems to senior IT staff.

Educated end-users on IT best practices and cybersecurity awareness, contributing to a measurable reduction in user-related incidents.

Guided end-users on software and IT policies, enhancing usability and reducing support incidents by improving user self-sufficiency.

Jac-jay Nig Ltd
|

Inventory & Systems Support Officer

Lagos State, Lagos, Nigeria

contract

Summary

Led and coordinated stocktaking activities and managed inventory databases to optimize stock control and resolve critical IT issues for Jac-jay Nig Ltd.

Highlights

Led and coordinated stocktaking activities across multiple assigned locations, achieving 98% accuracy in inventory records and ensuring compliance.

Analyzed stock levels and identified discrepancies post-stocktake, generating comprehensive reports for audit and strategic decision-making.

Developed and maintained robust inventory databases, optimizing stock control and facilitating efficient setup for new retail outlets.

Managed stock movements and balances using accounting and inventory software, ensuring accurate tracking and reconciliation of all assets.

Efficiently escalated critical IT issues to the IT Manager, facilitating timely resolution and minimizing operational disruptions.

Orile Agege Primary School
|

Class Teacher & IT Instructor

Lagos State, Lagos, Nigeria

fixed term (N-power)

Summary

Designed and delivered IT training programs, evaluated student performance, and provided academic mentorship at Orile Agege Primary School.

Highlights

Designed and implemented customized IT training programs and curricula, improving student proficiency in key applications by 30%.

Delivered engaging hands-on IT training sessions to diverse student groups, fostering a supportive and productive learning environment.

Evaluated student performance through comprehensive assessments, providing targeted feedback that informed curriculum adjustments and enhanced learning outcomes.

Instructed students in essential IT applications, including Microsoft Office (Word, Excel, PowerPoint), Web Browsers, CorelDRAW, and Microsoft Encarta, enabling practical proficiency and foundational digital literacy.

Mentored students, providing academic guidance and fostering a respectful, inclusive, and productive classroom atmosphere.

SpringFlux Technologies
|

Graduate Intern – IT & Systems

Lagos State, Lagos, Nigeria

training

Summary

Diagnosed and resolved computer system issues, supported inventory tracking, and collaborated with team members and end-users at SpringFlux Technologies.

Highlights

Diagnosed and resolved over 100 computer system issues using standard troubleshooting techniques and diagnostic tools, ensuring minimal downtime.

Collaborated effectively with team members and end-users, maintaining a professional and respectful approach to support and problem-solving.

Efficiently escalated 15+ complex IT issues to the Systems Administrator, ensuring timely resolution and preventing service disruptions.

Supported inventory and asset tracking processes, accurately documenting and updating system records for over 200 assets.

Assisted in the setup, configuration, and maintenance of hardware and software systems, contributing to seamless IT operations.

Offa Baptist Secondary School
|

Physics Teacher (NYSC)

Offa, Kwara State, Nigeria

NYSC

Summary

Delivered engaging physics instruction, oversaw lab sessions, and evaluated student performance as a Physics Teacher during NYSC at Offa Baptist Secondary School.

Highlights

Delivered engaging physics instruction to over 100 students using multimedia tools and practical demonstrations, enhancing conceptual understanding.

Supervised laboratory sessions for 50+ students, ensuring strict adherence to safety standards and proper execution of experimental procedures.

Provided targeted remedial instruction to address learning gaps, improving academic performance for at-risk students by an average of 15%.

Evaluated student performance through assessments and prepared detailed progress reports, facilitating informed discussions with parents and academic staff.

Collaborated with academic staff to improve teaching strategies and classroom management skills, contributing to a positive learning environment.

Volunteer

VETOSA 09/10 SETS
|

General Secretary

Agege, Lagos State, Nigeria

Summary

Served as General Secretary, overseeing communications and record-keeping for VETOSA 09/10 SETS.

Highlights

Managed all official communications and maintained accurate records as General Secretary.

Facilitated effective collaboration among members and leadership.

DASLAM YOUTH FORUM, AGEGE
|

Assistant General Secretary

Agege, Lagos, Nigeria

Summary

Supported organizational leadership and managed administrative tasks for DASLAM Youth Forum in Agege.

Highlights

Managed administrative tasks and coordinated activities as Assistant General Secretary, ensuring smooth operations.

Contributed to youth development initiatives and community engagement programs.

INEC AD HOC STAFF
|

Presiding Officer

Kwara State, Kwara State, Nigeria

Summary

Served as a Presiding Officer for the Independent National Electoral Commission (INEC) during the 2023 General Election.

Highlights

Managed polling unit operations and ensured smooth electoral processes during the 2023 General Election.

INEC AD HOC STAFF
|

Presiding Officer

Kwara State, Kwara State, Nigeria

Summary

Served as a Presiding Officer for the Independent National Electoral Commission (INEC) during the 2019 General Election.

Highlights

Managed polling unit operations and ensured smooth electoral processes during the 2019 General Election.

ENVIRONMENTAL CDS
|

Electoral chairman

Offa, Kwara State, Nigeria

Summary

Chaired electoral processes for Environmental CDS in Offa.

Highlights

Oversaw and managed electoral processes, ensuring fairness and transparency.

ENVIRONMENTAL CDS
|

Sport coordinator

Offa, Kwara State, Nigeria

Summary

Coordinated sports activities for Environmental CDS in Offa.

Highlights

Organized and managed sports events and activities for community development.

INEC AD HOC STAFF
|

Presiding Officer

Kwara State, Kwara State, Nigeria

Summary

Served as a Presiding Officer for the Independent National Electoral Commission (INEC) during the 2018 Kwara by-election.

Highlights

Managed polling unit operations and ensured smooth electoral processes during the 2018 Kwara by-election.

CATHOLIC RELIEF SERVICES
|

Chief Mobilizer

Kwara State, Kwara State, Nigeria

Summary

Led mobilization efforts for the Long-lasting Insecticide Net Distribution program by Catholic Relief Services.

Highlights

Mobilized community members for the distribution of Long-lasting Insecticide Nets, reaching a wide audience.

NATIONAL ASSOCIATION OF REMO STUDENTS, MAPOLY
|

Treasurer

Abeokuta, Ogun, Nigeria

Summary

Managed financial records and transactions as Treasurer for the National Association of Remo Students at MAPOLY.

Highlights

Managed financial records and ensured transparency in all transactions as Treasurer.

NAOSS, MAPOLY
|

Director of Mobilization

Abeokuta, Ogun, Nigeria

Summary

Led mobilization efforts for NAOSS at MAPOLY.

Highlights

Directed mobilization campaigns and outreach efforts, increasing student participation in initiatives.

REFORMATION FORUM, MAPOLY
|

Coordinator of the School of Science

Abeokuta, Ogun, Nigeria

Summary

Coordinated activities for the School of Science within Reformation Forum at MAPOLY.

Highlights

Coordinated academic and extracurricular activities for the School of Science, enhancing student engagement.

REFORMATION FORUM, MAPOLY
|

Organizing Secretary

Abeokuta, Ogun, Nigeria

Summary

Served as Organizing Secretary for Reformation Forum at MAPOLY.

Highlights

Organized and managed events and meetings, ensuring efficient operations for the forum.

Education

Moshood Abiola Polytechnic
Abeokuta, Ogun, Nigeria

Higher National Diploma

Computer Science

Moshood Abiola Polytechnic
Abeokuta, Ogun, Nigeria

National Diploma

Computer Science

Languages

English

Certificates

Google IT Support Professional Certificate

Issued By

Coursera

Skills

Soft Skills

Attention to Details, Stress Management, Hand-eye Coordination, Customer Service Orientation, Effective Communication, Team Collaboration, Adaptability, Problem Solving, Time Management.

Technical Skills

Hardware Troubleshooting, Software Installation and Configuration, Hand Tool Proficiency, Ticketing System Management, Remote Desktop Support, Security Awareness, Asset Management, Welding and Fabrication, Safety Procedures, Driving Skills.